A leading “Australian Bank” with representation in numerous markets, focusing on core markets in Australia, New Zealand and Asia Pacific. Our client connects you to ‘your world of opportunity’.
As a Life Insurance – Retention Specialist, you will retain and increase loyalty of customers through both reactive/ proactive methods that identify the root cause of customer cancellation requests.
You will ultimately tailor solutions to meet customer needs that prevent cancellations and increase loyalty.
Skills & Experience
- Proven phone-based customer service
- You will have the ability to handle objections and have the resilience to handle problems and think outside the square
- The ability to build rapport, utilise negotiation and influencing skills in customer interactions in order to retain at risk customers
- Excellent written & verbal communication skills
What’s on Offer
This is not an entry level call centre role this is an amazing opportunity to provide exceptional customer service, specialising in Life Insurance.
Click on the ‘APPLY’ button or contact Anthony Ayoub on +61 2 9240 6315.