Applications Services Manager

Company Overview
Revered, Tier 1 Financial Services institution, known for their close customer alignment. Sydney CBD based

Role Overview
Responsible for managing IT application services, delivery management and operational governance of internal and external technical services. This position has up to 10 direct reports, with over 30 external vendor reports. 

You will:

  • Lead a internal team and external vendor to deliver application services to the business.
  • Define, prepare and deliver service delivery strategy across applications.
  • Own governance for applications.
  • Manage Service Delivery performance including being an escalation for P1 and P2 incidents.
  • Monitor provision of services by internal and external service providers
  • Collaborate with IT project teams for service delivery demand, service design advice and project support.
  • Drive continuous improvements across service providers, tools and processes.

Skills and Experience
You will have previous experience in a Leadership role within an Application Delivery role, ideally within financial services.

Your consultative approach will enable you to collaborate and influence at all levels, with internal and external stakeholders.

Experience required:

  • Extensive experience in Application Service Delivery and Major Incident Management.
  • Experience in a multi-service provider environment
  • Previous team leadership experience
  • Broad knowledge of IT application and Infrastructure services.
  • Knowledge of IT security 
  • Strong IT service frameworks exposure including ITIL.
  • Proven ability to communicate and influence at all levels.

Desirable:

  • Exposure to Agile, Cloud and DevOps would be a distinct advantage

What’s on offer
This role will be a real career changer for the right person as well as offer you training and development opportunities and  visibility across the business.

Apply now via the link for a quick assessment of your application.

Applications Services Manager

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