Customer Service Consultant – Sydney

Company Overview

Industry leading insurance provider with brand perception, service levels and diversity of products which is second to none. This business is known as one of the most dynamic and diverse groups in their operating space, having a major presence both here and abroad with one of the best staff retention rates in the country.

Role Overview

The Service Consultant function within the Customer Service and Operations is primarily concerned with the administrative processing and telephone enquiries of our clients Retail Life Insurance products. 

Responsibilities

  • Respond to all enquiries from Customer and Advisers, including telephone calls and emails, within service standards aiming to achieve first point resolution
  • Make proactive outbound telephone callsto customers and Advisers 
  • Complete administrative tasks within service and quality standards
  • Remain flexible and adhere to rostered shifts

Skills & Experience Required

  • Contact center experience is essential 
  • Experience in the finance and insurance services  industry
  • Prior experience in a customer service based role
  • Proven literacy and numeracy skills

If this role is of interest please apply now as by clicking on the ‘APPLY’ button or contact Anthony Ayoub on +61 2 9240 6315.

Customer Service Consultant - Sydney

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