External Dispute Resolution Case Manager – 12 Month Fixed term Contract

Company Overview

Our Client is one of Australia’s Banks who have made it their business to be an organisation where people perform at their ‘Optimum‘ and are rewarded for ‘Excellence‘.

Role Overview – 12 Month Fixed term Contract with a view to long term opportunities.

As a Disputes Resolution Case Manager from a Life Insurance and Quality Assurance background, you will be responsible for managing disputes lodged with the Financial Ombudsman (FOS) and Superannuation complaints tribunal (SCT) through investigation and Stakeholder management. 

Responsibilities

  • Manage disputes lodged with the Financial Ombudsman Service and the Superannuation Complaints Tribunal through case investigation and internal and external stakeholder management.
  • Manage complex complaints and competing priorities to tight timeframes
  • Report to the business
  • Provide governance supervision to Internal Dispute Resolution teams.
  • Draft recommendations to improve processes moving forward

Skills and experience

  • Relevant industry experience across Dispute Resolutions
  • Strong technical claims knowledge; ideally within Life Insurance (TPD/Trauma/IP)
  • Strong legal experience
  • Excellent communicator, negotiator and relationship builder
  • Outstanding Customer focus with strong stakeholder management skills

This is a great opportunity for a Claims Assessor/Case Manager already in Life or a legal specialist who is interested in pursuing a career in QA/Disputes. If would like to discuss this role in further detail and would love the opportunity to become part of the team please contact Dominic Sheppard on +61 2 9240 6386

Connect with me to hear about similar roles not yet posted: 
https://www.linkedin.com/in/dominic-sheppard-319995107/

External Dispute Resolution Case Manager - 12 Month Fixed term Contract

Please complete the form below to apply for this position

Upload your resume
or