TPD GROUP Claims Assessors/Case Managers – Life Insurance

Company Overview

Profusion have been selected as preferred suppliers to 4 leading insurers giving you the opportunity to tailor your search.
Our clients boasts excellent company culture with forward thinking approach. As a result of their and industry growth and success, they require the assistance of a Life Claims Assessor/Case Managers/Legal specialist, eager to build a career in this space.

Role Overview

As a TPD Life Claims Assessor from a Group or Retail background or Legal specialist , you will be responsible for managing the investigation and assessment of new and existing Life Insurance claims. You will also be working alongside third parties and internal departments in relation to these claims and ensuring that terms and conditions as well as service level agreements are met and adhered to on each case/claim.


  • Manage the TPD front/tail end investigation and assessment of new and existing Life Insurance Claims
  • Take ownership of customer problems and issues to create a positive customer experience
  • Show initiative to build and maintain knowledge of claims industry 
  • Ensure individual compliance to policies and procedures in all actions

Skills and Experience

To be successful in this role, you will ideally bring the following: 

  • Minimum 12 months in either a TPD Legal role, Group or Retail background
    Life Claims Insurance, allied health, workers rehabilitation or equivalent –
  • Strong technical skills across IP (predominately) and TPD products;
  • Medical – Demonstrate a basic knowledge of medical terms/concepts so you can interpret reports and apply knowledge to the assessment process
  • Product – Demonstrate a working knowledge of the main product range including upgrades
  • Legal – Understand the main concepts of the Life Insurance Act that are relevant to assessing claims
  • Communication – Maintain regular outbound contact with the client, adviser and associated third parties
  • Financial analysis – Understand the basic elements of financial assessment for individuals and sole traders
  • Intuitive/Investigative Skills – Demonstrates an understanding of the tools available to investigate claims

What’s on Offer

These leading Insurers offer a great work – life balance, you low caseloads, exceptional support from administration, technical team, rehab teams and fantastic management.

If you meet the criteria and would love the opportunity to become part of the team please contact Dominic Sheppard on +61 2 9240 6386

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TPD GROUP Claims Assessors/Case Managers - Life Insurance

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