- IT Service Desk Officer
- 6-12+ month contract - $300 pd inc Super
- Global financial services organisation
- Collaborative, high-performing culture
- WFH 2 days per week
- CBD based close to train station
Company Overview
Profusion is working with a global financial service client who are seeking a motivated IT Service Desk Analyst to join their high performing and close-knit team.
Role Overview
In this role you'll provide Level 1 support covering first point of contact support for the internal business, in an ITIL framework. You will provide excellent customer service in resetting passwords, troubleshooting incidents, perform new employee set ups and more.
This will include but not limited to:
- End-user support
- Prioritising and triaging urgent tickets
- IT Asset Management (Hardware & Software)
- Liaising with business stakeholders
You will be a sharp and enthusiastic self-starter with ambitions to grow and learn in the Infrastructure space.
The following skills and experience are required to be considered for this position:
- Recent Degree in Technology
- Demonstrated knowledge of Microsoft operating systems.
- A Outstanding customer service focus
- ITIL knowledge.
- Service Now ticketing system knowledge.
- Microsoft Office 365 (migration, support and management) desired
- Sound ability to quickly identify and diagnose errors and resolve these logically in a short time frame.
- Excellent written and verbal communication skills
This role offers a broad scope of work and the opportunity to grow and develop within a business with proven career pathways.
Benefits includes:
- Professional working environment
- Modern office close to a major CBD train station
- Competitive daily rate
- Hybrid model WFH 2 days
