Privacy Policy

PROFUSION PRIVACY POLICY

Profusion PAC Pty Limited and Profusion Group Limited (together “Profusion”) is committed to ensuring the privacy and protection of your personal information.

This Privacy Policy outlines how Profusion manages your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth) (the “Privacy Act”). In this Privacy Policy, “we”, “us” and “our” refers to Profusion and “you” and “your” refers to any individual about whom we collect personal information. Other terms and conditions may apply to you such as: 

• the privacy terms and conditions contained in our terms and conditions (if any); and the collection notices; and
• privacy statements which may be provided to you at the time your personal information is collected. 

Profusion works with clients, candidates and business partners across several worldwide locations. In order to conduct our business effectively we may be required to transfer your personal information to any country where we (or our clients, candidates, business or service providers) operate, which includes the United Kingdom. We may also share your personal information with overseas recipients who may handle, process or store your personal information on our behalf. We only ever share your personal information outside of Australia where we are permitted to do so under the Privacy Act. Generally, this means that we will take reasonable steps to ensure your personal information is treated securely and in accordance with applicable privacy laws. There are other circumstances where we may disclose your personal information to an overseas recipients. For example, where you have provided your consent or we are otherwise permitted to do so under other relevant laws.

Personal information is defined in the Privacy Act and means information or an opinion about an identified individual, or an individual who is reasonably identifiable: whether the information or opinion is true or not; and whether the information or opinion is recorded in material form or not. 

Sensitive information is a specific category of personal information. It includes personal information of a more ‘sensitive’ nature, such as information or an opinion about your: 

• Racial background or ethnic origin
• Membership of a political association or religious beliefs, affiliations or philosophical beliefs
• Membership of a professional or trade association or membership of a trade union or political opinions
• Criminal record
• Sexual preferences or practices
• Health, genetic or biometric information.

In specific circumstances, we may collect sensitive information under applicable privacy laws. We only ever do this to the extent such sensitive information is relevant to our functions and activities, and in accordance with applicable privacy laws.

We collect and administer a range of personal information for administration and business purposes. The kinds of personal information we collect and hold about you will depend on the circumstances in which it is being collected, including whether we collect the information from you as a job seeker, employer, contractor, supplier or in some other capacity. The information we collect from you may range from general information (e.g. contact details) to sensitive information (e.g. medical history). We may also collect the opinions of others about your work performance, information about your work experience and qualifications, psychometric test results and other information obtained by us in connection with your potential work placement(s).

Personal information is normally collected from you directly, when you submit your registration with Profusion or provide any other information in connection with your application to us, for example a resume.

You may submit your resume and personal details to Profusion via our website registration service, either for general consideration by our consultants for positions as they arise or to apply for a specific advertised job.

Once submitted, your resume and personal details will be recorded in our database. Information can be stored electronically or in hard copy format. This information can be accessed by Profusion consultants at any time.

On occasion, we may also collect personal information about you from other people and organisations. Personal information is also collected when:

• We receive any references about you
• We receive results of enquiries that we might make of your former employers, work colleagues, professional associations or registration bodies
• We receive any results of any psychometric or medical test or assessment
• We receive any performance feedback (whether positive or negative)
• We receive any complaint from or about you in the workplace
• We receive any information about a workplace accident in which you are involved
• We receive any information about any insurance investigation, litigation or professional disciplinary matter, criminal matter, inquest, or inquiry in which you are involved
• You provide us with any additional information about you.

We may share your personal information with third parties: 

• for the reasons for which we collect, store and use that information;
• for other purposes explained at the time we collect your personal information; or
• where we are otherwise allowed or required to do so under law. 

Your personal information may be disclosed to:

• members of the Profusion Group (as appropriate)
• Potential and actual employers and clients of Profusion
• Referees
• Our insurers
• A professional association or registration body that has a legitimate interest in the disclosure of your personal information
• A Workers Compensation body (if applicable)
• Your superannuation fund (if applicable)
• Our contractors and suppliers – for example IT contractors or database designers
• Third parties for the purpose of facilitating or implementing a transfer or sale of all or part of our assets or business or if we undergo any other kind of corporate restructure, acquisition or sale
• Regulatory bodies, government agencies and law enforcement bodies
• Any person with a lawful entitlement to obtain the information.

We are committed to protecting your personal information, and ensuring that we securely store any personal information we collect (and in accordance with applicable privacy laws). We may hold your personal information in hard copy (paper) or in electronic form. We take all reasonable steps to ensure that any personal information we collect, use or disclose is accurate, complete, up-to-date and stored in a secure environment protected from misuse, interference and loss, and from unauthorised access, modification or disclosure. We maintain physical security over paper and electronic data stores, such as through locks and security systems at our premises. We also maintain computer and network security; for example, we use firewalls (security measures for the internet) and other security systems such as user identifiers and passwords to control access to our computer systems. 

We will only keep your personal information for as long as it is necessary for the purposes set out in this Privacy Policy or as required to comply with any applicable legal obligations. When we no longer require your personal information (and in accordance with any applicable laws), we will take steps to delete, destroy or re-identify that information. 

If you do not give us the information we require:

• We may be limited in our ability to locate suitable work for you
• We may be limited in our ability to proceed with any recruitment processes
• We may not be able to proceed with your application for employment or placement in a specified area.

Subject to certain exceptions that are set out in the Australian Privacy Principles, APP 12 ‘access to personal information’ and APP 13 ‘correction of personal information’, on request you may access to the personal information we hold about you and request its correction.

If you are able to establish that personal information that we hold about you is not accurate, complete and up-to-date, we will take reasonable steps to correct it so that it is accurate, complete and up-to-date.

If we are unable to agree that personal information that we hold about you is accurate, complete and up-to-date, you may ask us to place with the information a statement by you that claims that particular information is not accurate, complete and up-to-date.

We may ask to verify your identity or seek more information about your request. Where we are legally permitted to do so, we may refuse your request and give you reasons for doing so. Where you request for personal information to be updated and there is a dispute about the facts, we will make a note on your personal information of such a dispute. You may also request that Profusion stops using your information and contacting you and we will comply with your request, subject to our obligations under applicable laws.



If you wish to access or correct your personal information that we hold about you, you should contact our Privacy Officer whose details are shown at the end of this document. Profusion may charge a reasonable administration fee for providing access to personal information. We will not charge you simply because you lodge a request for access.

How you can make a complaint about the handling of personal information

If you have any questions or concerns about this Privacy Policy or how we have handled your personal information, you may contact us at any time using the contact details set out below. Please also contact is if you have a complaint about privacy. If you make a complaint about privacy, the following will occur:

• We will first consider your complaint to determine whether there are simple or immediate steps which can be taken to resolve the complaint. We will generally acknowledge your complaint within a week
• If your complaint requires more detailed consideration or investigation:
• We will acknowledge receipt of your complaint within a week and endeavour to complete our investigation into your complaint promptly; and
• We may ask you to provide further information about your complaint and the outcome you are seeking
• We will typically gather facts, locate and review relevant documents and speak to the individuals involved
• In most cases, we will respond to your complaint within 30 business days from when we receive your complaint. If the matter is more complex or our investigation may take longer, we will let you know.

If you are not satisfied with our response to a complaint, or you consider that we may have breached the Privacy Act (including the Australian Privacy Principles), you are entitled to make a complaint to the Office of the Australian Information Commissioner (“OAIC”). The OAIC can be contacted by telephone on 16300 363 992, or you can fill out this form to make a complaint about our handling of your personal information. Full contact details of the OAIC can be found online at www.oaic.gov.au.

What we won’t do

• Profusion will not charge a job seeker a fee for the purpose of finding the job seeker employment
• Profusion will not engage in misleading or deceptive conduct (such as advertising a position as being available when the agency knows no such position exists, or knowingly giving misleading information to a job seeker about the nature of the position).

If you believe that Profusion has acted inappropriately or illegally, you may contact the appropriate Australian dispute resolution body (ACCC or the Commonwealth Ombudsman) for information on possible action that may be taken. If you aren’t based in Australia you may contact the local governing body charged with protecting consumers (e.g. UK: The Office of Fair Trading; USA: Federal Trade Commission; Singapore: Ministry of Trade & Industry).

Changes to this Privacy Policy

Profusion reserves the right to review, update and change this policy with or without notice to you. We recommend that you visit this Privacy Policy regularly to keep you up to date with any changes we make.

Contact us

If you require a copy of this Privacy Policy, or would like to contact us, please contact the Profusion Privacy Officer using the details below:

Privacy Officer

Profusion PAC Pty Ltd

Level 11, 1 O'Connell St

SYDNEY NSW 2000

Phone +61 2 9240 6300

Email info@profusiongroup.com